Customer Service

To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-800-440-3510 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent an order confirmation via e-mail.

Sales Tax
There is a 9% sales tax on orders shipped to Arizona addresses. Tax is charged on shipping charges when the item is shipped to a Arizona address. All other states are tax exempt.

Forms of Payment
Visa, Mastercard, Discover and American Express

When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please message us.

Free freight on any purchase $100 and over if shipped by regular UPS Ground anywhere in the continental U.S.

For any shipment going outside the continental US, please call (800-440-3510) or email ([email protected]) for instructions.

Free freight does not apply to exchanges.

Free shipping over $100. Under $100, the shipping fee is flat fee of $12.00. In case the item is out of stock or if there is any other cause of delay, we will notify you by telephone or e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

• We DO NOT ship on Saturday or Sunday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Monday.
• Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express Shipping
If you need express shipping, please call 1-800-440-3510 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Personal Shopping
Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Gift & Bridal Registry
At Herend Shop by J. Yeager, we pride ourselves on providing registrants with a unique experience and special individual attention. Please call for a consultation with our Registry Consultant. You are also invited to create your registry online here.

Gift Cards & Certificates
Gift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything. Purchase a gift card here.

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

No refunds. Exchanges can be made within 30 days of purchase. Free freight does not apply to exchange shipments.

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to our store at 1-800-440-3510.

Shipper and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

herendshop.com features a spectacular offering of EVERY Herend figurine and EVERY Herend china pattern available in the US.  Find the Herend you are seeking at herendshop.com or call (800) 440-3510.